#Zipcar customer service how to
#Zipcar customer service free

Tired of hitching a ride with your friend every time you need to go somewhere? Zipcar could be the solution. They’ll do their best to find you a car that is safe. If you believe the car is unsafe to drive (for instance, if the tire is flat or the windshield is broken), then you should call Zipcar at 1-86. You will then be able to submit a photo and provide a brief description. To report the above issues, open the Zipcar app and tap “report a problem” on the current trip screen.

Warning Lights: Make sure no warning lights are illuminated.

Fuel: You should have at least 1/4 tank of gas.

Damage: Any vehicle damage, including dents or scratches larger than the size of a credit card.

If you find any of the following issues, you should report them to Zipcar via the mobile app: How Do I Report Damage to a Zipcar?īefore each Zipcar trip, you should inspect the vehicle to ensure that it is clean, undamaged, and safe to drive. One-way reservations are only available between select locations in Boston (for now). With Zipcar One Way, you can pick up and drop off your vehicle on your terms - no one has the car reserved after you.

#Zipcar customer service free

You get one free Zipcard replacement per year. Just call the company at 1-86 and tell them what happened. If you lose or damage your Zipcard, the company can send you a new one via USPS First-Class mail. How Do I Report a Lost or Damaged Zipcard? For that, you’ll pay a separate hourly, daily, or weekly rate. It does not cover the cost of reserving and using vehicles. Note that this membership fee gives you access to the Zipcar platform. In most cities, you have the option of paying either by the month or by the year. To sign up for Zipcar, just visit /pricing.įrom there, the Zipcar website will automatically detect your city and prompt you to select a membership plan (if Zipcar is available in your location).

In many cases, the solution to your issue is already well-documented on the Zipcar website, with standard protocols in place for addressing it. 5 Common Zipcar Issues (and Their Solutions)īefore you contact Zipcar customer service to begin with, let’s look at some of the more common questions or problems that people have with the service. The precise wait time varies based on the time of day and how popular Zipcar is in your city, as well as the current demand for support. EST.Īccording to GetHuman, the average wait time when contacting Zipcar customer service via phone is 15 minutes. Customer service representatives are available at this number Monday through Friday from 9:00 a.m. You can contact Zipcar via phone at 1-86. If you need help with your Zipcar immediately, then phone support is the way to go. For specific, non-urgent questions, however, it can be a good method to use. You shouldn’t expect an immediate response, so this isn’t the best method if you have an urgent issue. If you haven’t had any luck with the Help Center (or don’t want to bother with it), then you can contact Zipcar support via email at Be sure to provide a clear explanation of your problem, including images if you can. This will then automatically direct you to Zipcar email support (though you’ll need to sign in to access it). If an article doesn’t answer your question, you can click the “Thumbs Down” icon below it. You’ll then be able to see results related to your question: Visit the Zipcar Help Center page to get started.įrom there, type your question or keyword related to it into the search field: In the help center, you can search for answers to many common questions about using the Zipcar service. If you have a general question about using Zipcar, the Zipcar Help Center should be your first stop. 5 Common Zipcar Issues (and Their Solutions).Related: What is car sharing and how does it work? We’ll also take a look at how you can resolve some common issues that arise when using Zipcar. To make this easier, we’ve created this guide, which outlines the three different methods you can use to receive Zipcar customer support.

#Zipcar customer service how to

During these times, it’s important to know your options for customer support, as well as how to contact them. And with programs such as Zipcar for Business, small businesses can have the convenience of company cars without the cost or annoyance of maintaining a fleet.Īs great as the service is, sometimes you may have a question or issue. to bring them on-demand access to vehicles. and the globe, and it gives you access to the car you need with a gas card and insurance coverage.įurthermore, Zipcar has partnered with university campuses across the U.S.

It’s available in dozens of cities across the U.S. If you want the convenience of a car without the trouble (and expense) of car ownership, then Zipcar can be a great option.įounded in Boston in 2000, Zipcar is a car-sharing network that now functions as a subsidiary of Avis Budget Group.